Learn how to reset a forgotten password from within Matrak's web and mobile app:

How to reset a forgotten password within Matrak's web app

If you remember your email username on Matrak's web app, but cannot remember the password, you can recover it in a few easy steps.

Matrak Desktop: How to reset your password - login screen

To reset a forgotten password:

  1. If you’ve forgotten your password, you can reset it from the login page by clicking Forgot Your Password?

  2. A reset password popup will open up. Enter the email address associated with the Matrak account and click Submit

  3. An email will be sent to you with instructions for resetting your password. Click on the link inside the email and follow the prompts to complete resetting your password.

How to reset a forgotten password within Matrak mobile app

If you remember your email username on Matrak Mobile, but cannot remember the password, you can recover it in a few easy steps.

To reset a forgotten password:

  1. Click on "Forget Your Password" in Matrak's mobile app log in screen

  2. Enter the email address associated with the Matrak account and click "Reset Password"

  3. An email will be sent to you with instructions for resetting your password. Click on the link inside the email and follow the prompts to complete resetting your password

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